Wednesday, April 29, 2009

Authorizing Multiple Page Admins

It's Q&A time!

Reposting a comment from last week:
What happens to the page when the person who's the administrator leaves the organization? Is there some way the page can be "reassigned" to another Facebook user? The potential for an unhappy ex-employee to sabotage the organization's FB page seems worrisome.
Main Street Theater's next comment got it right:
You can make admins out of any of the fans or any of your friends.

After you create your Page, you can grant additional people in your organization Administrator access.

By doing that, you give them full authority over adding, deleting, and editing Page content -- AND full authority over adding/deleting other Admins as well. So if you're the Page creator, and you deputize someone else as an Admin, that person will have the power to remove you as an Admin later if you leave the company. And you'll have the power to remove other Admins yourself, too, if they're the ones leaving.

(Of course, that also means that if you're dealing with an "unhappy ex-employee" situation, you'd better make sure you delete her before she deletes you! There are no different "levels" of being an Admin; everyone has equal rights.)

You can change/add/delete Page Admins from the Page itself -- you should see an "Add Admins" link on the left side directly under the Page photo.

Monday, April 20, 2009

Your Facebook Account: All Play and No Work?

My next few blog posts will walk you through setting up your Facebook Page –- creating it and getting started with content. For today, though, I’m going off on a bit of a tangent. There seems to be a bit of concern about the connection between having a personal Facebook Account and being the administrator of a Page, so I’ll try to clear up some of that confusion.

To reiterate something I said in my webinar a few weeks ago: the first thing you need to do when creating your organization’s Facebook Page is sign in to Facebook.

If you’re accustomed to keeping “work” and “play” very separate in your life, you might be balking at the idea of using your personal Facebook account to administer your organization’s Facebook Page. The trouble is, you have to be a Facebook user to be a Page administrator.
"But Michelle, even when I’m not logged in to Facebook, it says right there at the bottom of the home page, 'To create a page for a celebrity, band or business, click here.'"
It's true -- you can click on that link and start the process of creating your page without logging in or even having an account. But once you get past the first screen of information, you'll be taken to a login screen and asked to sign in! This screen will also tell you that if you don't have a personal Facebook account already, you can enter your name and e-mail address and create something called a Business Account.

Huh. What’s a Business Account? A Business Account is a Facebook account with limited functionality, intended to be used by people who just want to administer Facebook Pages without actually "being on Facebook."

Sound goods, right? Does that mean you can create an extra throwaway account to administer your Page without linking it with your person account? NO. Here’s the catch (and I'm pulling this straight from Facebook's Help section):
"Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts."
Yes, maintaining your personal Facebook account ("look, pictures of my cat!") and a separate Business Account ("nothing to see here, just running my organization's Page...") COUNTS AS HAVING MULTIPLE ACCOUNTS.

Can you get away with it anyway? Possibly. I know that some people do. I just don't think it's worth the risk. If you're sneaking around with multiple accounts, and Facebook decides they don't like it, they'll probably delete BOTH of your accounts, and then you're out of luck in regard to administering your Page.



Now, that was a whole lot of words to talk about something that, frankly, I don’t think is a big deal.

First of all, I’m assuming that everyone reading this blog has a personal account on Facebook already. I can't imagine why you'd want the job of being a Page admin if you're not on Facebook yourself -- if you're not part of the community, you're going to have a tough time understanding how the community works.

This is just common sense: you wouldn't try to serve as the creator of your organization's e-mail newsletters without ever having read an e-mail, would you? (And, incidentally, this is the main point of my colleague Allison's article about Twitter that came out last week – check it out if you missed it!)

Secondly, regarding the work/play separation: the actions you perform as a Page administrator are not linked to your personal account anyway! So even if you want privacy, you don't have to jump through hoops and try to game the system. Just keep these lists in mind:
Actions that will show up as Page actions:

* Posting pictures
* Creating events
* Posting on the Wall
* Sending Updates

Actions that will be linked to your personal account:

* Sending Event INVITATIONS
* “Sharing” things (directly inviting people to become fans, and reposting events)


As long as you stick to actions on that first list, you’re in the clear.



This post is already epically long, but I have one last thing to add: from my own perspective, all the things I've written here are not all that important. As you may have noticed, I'm all over the place already -- I’m Facebook friends with many people I've met only through work (hi!). Facebook's privacy settings work well enough that I feel very comfortable using my personal account for all sorts of work purposes, and letting people see that I'm a real person behind the blog and webinars.

I am interested to hear what you think, though. How do you manage your professional Facebook presence? Is the idea of work and play separate an important issue to you?

Tuesday, April 7, 2009

Why "Pages" might be better than Page Views

I realize that in these discussions about Facebook, both here on the blog and in my webinar last week, I've been spending a lot of time on the "how" without really addressing the "why," so I wanted to take a minute here to back up a bit. It's true that Facebook and social media are the things with all the buzz lately, but looking past that, what are the real reasons a Facebook page can help your organization?

Here's a question that came out of the webinar:
"What is the benefit of linking the facebook page to our company website? Meaning, why should we get more facebook fans if they are already visiting our website?"
My answer has two parts.

1) Here's a graphic you might have seen if you've been to any of Patron Tech's seminars in the past four or five years:


This illustrates the "e-marketing paradigm" of how your Web site and e-mail newsletters should work together.
"If I can get someone to join my e-mail list, I can market to them forever. But if they come and go without leaving a trace, I've missed a huge online marketing opportunity to contact them directly." (Web Sites for Culture, Eugene Carr)
Replace "e-mail list" with "Facebook Fan Page," and the concept stays the same. If a patron is on your site, that's great -- but who are they? What do they want? And how can you contact them again? By getting that visitor to become a Fan, you get to find out who they are, and you can continue to communicate with them in the future, rather than just passively waiting for them to visit your site again.

And my second point:

2) People spend a LOT of time on Facebook. They don't spend a lot of time on your site.

As of January, the average visit length on Facebook was just over 21 minutes (source). We know from our own research at Patron Technology that the average arts Web site visit is around 5 minutes long. Your patrons are already used to spending more time on Facebook than on arts sites. If you post your content on your Facebook Page, that means they won't need to go out of their way to see it.

Ticket purchases or donations are one thing, and you should certainly drive traffic to your Web site for those, but if you have content worth sharing, why do you need to coax people to visit your site at all? An article or photo or video that you post on Facebook is automatically an invitation for comments, for further interaction and engagement, and for people to easily share your content with their friends.

Coming later this week: more specifics about linking to your Fan Page from your site and e-mails.